Lead Bench Technician
Geek Squad / Las Vegas
February 2008 - January 2010
- Providing clients with computer repair solutions by performing diagnostic tasks on their current system
- Utilized tools provided in the Geek Squad MRI software suite
- Run Memtest to test RAM failures
- Used Kaspersky Anti-virus to remove viruses
- Executed Norton Ghost for disk imaging
- Managing repair lists and turn time to ensure repairs are done quickly and correctly
- In charge of installations of hardware & software including reinstalling various operating systems (Windows XP, Windows 7, Windows 8) & configuring whole systems together
- Accountable for recommending new systems based on their current configuration and the needs of the client