EXPERIENCE: Wynn IT Helpdesk Technician |

Responsible for supporting the entire company's end users remotely using Microsoft RDP, Altiris Deployment Console/Carbon Copy and UltraVNC
Installing extensive amounts of gaming and desktop applications (Patron, Table Touch, CCTG, Microsoft Office Suite, Opera, Connected Retailer, Meeting Matrix, HotSOS, Avaya CMS, Delphi, nVision etc.)
Troubleshooting details within the Symantec Altiris ticketing system while prioritizing VIP ticket issues
Radio Desktop Support for onsite physical computer problems
Create tickets for Desktop Support special events
Reset passwords and unlock domain users via Active Directory
Correctly mapping NFS share drives for users
Maintain a high FCR to ensure a minimal amount of tickets in the queue
Partnering and escalating various amounts of tasks to different divisions within IT
Configure and install the correct network printers based on user location
Prioritizing critical issues and quickly resolving end user concerns and complaints, all while providing remarkable customer service