IT NOC Technician
Wynn Resorts / Las Vegas
 May 2011 - June 2012

  • 24x7 monitoring all information systems for both Wynn & Encore properties along with a colocation at Switch within the Network Operations Center
  • Documenting all troubleshooting details within the Altiris ticketing system, internal Run Books & MS SharePoint 2007
  • AD, Group Policy, Exchange & SQL Cluster Administration
  • Assisting Desktop Support by opening/closing ports, assigning vlans on Extreme Switches
  • Engaging with upper management & executives to resolve urgent issues.
  • Partnering with multiple vendors and escalating various amounts of tasks to different departments within IT
  • Backup administration (ADIC Scalar i6K, Quantum VTL, Symantec Netbackup 7)
  • 2nd level escalation for Micros/Opera PMS, Epicor/NSB POS systems, IGT gaming suite
  • Responsible for assigning RSA tokens for VPN users
  • Granting application access based on HR employee requests via Oracle Peoplesoft
  • Prioritizing critical issues & outages to resolve singular or multiple system downtimes efficiently
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