IT NOC Technician
Wynn Resorts / Las Vegas
May 2011 - June 2012
- 24x7 monitoring all information systems for both Wynn & Encore properties along with a colocation at Switch within the Network Operations Center
- Documenting all troubleshooting details within the Altiris ticketing system, internal Run Books & MS SharePoint 2007
- AD, Group Policy, Exchange & SQL Cluster Administration
- Assisting Desktop Support by opening/closing ports, assigning vlans on Extreme Switches
- Engaging with upper management & executives to resolve urgent issues.
- Partnering with multiple vendors and escalating various amounts of tasks to different departments within IT
- Backup administration (ADIC Scalar i6K, Quantum VTL, Symantec Netbackup 7)
- 2nd level escalation for Micros/Opera PMS, Epicor/NSB POS systems, IGT gaming suite
- Responsible for assigning RSA tokens for VPN users
- Granting application access based on HR employee requests via Oracle Peoplesoft
- Prioritizing critical issues & outages to resolve singular or multiple system downtimes efficiently
