IT Operations Engineer
Wynn Resorts / Las Vegas
June 2012 - July 2014
- In charge of providing in-depth troubleshooting as an initial escalation point to the current NOC technicians
- Assisted in managing the health of applications, networks and system infrastructure
- Submit to Production Change Control committee and participate in technology implementations as required
- 2nd tier advanced server os troubleshooting (Windows 2k, 2003, 2008)
- Responsible for daily property walks to resolve any hardware failures and work with Vendor RMAs
- Obligated to perform monthly patches on various servers (WSUS) to adhere to PCI compliance
- Served as an escalation point to resolve any external mail filtering issues incoming/outgoing via Proofpoint Spam Appliance
- Datacenter administration of all systems and servers. (AS/400, HP DL & BL series, Dell PowerEdge, HP MSA, HP EVA, Extreme, Juniper, Infoblox, A10 Load Balancers, etc.)
- Worked closely with various IT groups regarding system builds, troubleshooting and resolving production system issues
- CIFS share management utilizing NetApp
- Acted as senior technical staff on the Network Operations team and provide coaching, troubleshooting, support and escalation practices
