IT Operations Engineer
Wynn Resorts / Las Vegas
 June 2012 - July 2014

  • In charge of providing in-depth troubleshooting as an initial escalation point to the current NOC technicians
  • Assisted in managing the health of applications, networks and system infrastructure
  • Submit to Production Change Control committee and participate in technology implementations as required
  • 2nd tier advanced server os troubleshooting (Windows 2k, 2003, 2008)
  • Responsible for daily property walks to resolve any hardware failures and work with Vendor RMAs
  • Obligated to perform monthly patches on various servers (WSUS) to adhere to PCI compliance
  • Served as an escalation point to resolve any external mail filtering issues incoming/outgoing via Proofpoint Spam Appliance
  • Datacenter administration of all systems and servers. (AS/400, HP DL & BL series, Dell PowerEdge, HP MSAHP EVA, Extreme, Juniper, Infoblox, A10 Load Balancers, etc.)
  • Worked closely with various IT groups regarding system builds, troubleshooting and resolving production system issues
  • CIFS share management utilizing NetApp 
  • Acted as senior technical staff on the Network Operations team and provide coaching, troubleshooting, support and escalation practices
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