• Maintained the health of all Wynn/Encore/Boston physical and virtual system infrastructure consisting of over 4000 servers supporting 10,000+ business users
• Responsible for weekly rotation of 24/7 on-call Engineering support
• Managed VMware 5.5 & 6.0 VMs and ESXi hosts ensuring stability and availability
• Worked closely with Networking Engineering confirming correct ports are opened for network communication/protocols for east-west traffic
• Responsible for administering HPE 3PAR & Dell Compellent SAN storage architecture (Physical Drive Health, Firmware, LUN Free Space, etc)
• Configuring backend storage profiles/LUNs (CPGs, Virutal Volumes, etc.)
• Install, configure, monitor and tune Windows & Linux (RHEL/CentOS, Ubuntu) server operating systems
• Tech Center maintenance and decommissioned hardware cable cleanup
• Investigate and troubleshoot any large impact system issues and provide support for system outages
• Created Zones and Aliases on the storage fabric switches (Brocade SAN Director) mapped to physical hardware via WWN
• Deploy and build virtual machines or physical servers (HPE ProLiant DL, BL) as required
• Configured and utilize BFS for ESXi OS boot
• Installation, configuration and monitoring of MS Active Directory
• Group Policy management and troubleshooting
• AD Sites and Services configuration
• Utilized Infobox as our DDI System
• Deployed entire dev environments utilizing vCloud Director's multitenancy capabilities serving QA, Software Development teams, etc.
• Install, configure and manage physical blade server infrastructure using HPE OneView
• Set server profiles in HPE OneView assigned to enclosure bays configured for boot-from-san for hardware anonymity 
• Responsible with working with vendors to ensure the latest firmware/patches are applied on all physical hardware (HPE c7000 Enclosures, BL & DL Series, 3PAR, etc.)
• Compliance log reports of tech center authorized and non-authorized access

• In charge of providing in-depth troubleshooting as an initial escalation point to the current NOC technicians
• Assisted in managing the health of applications, networks and system infrastructure
• Submit to Production Change Control committee and participate in technology implementations as required
• 2nd tier advanced server os troubleshooting (Windows 2k, 2003, 2008)
• Responsible for daily property walks to resolve any hardware failures and work with Vendor RMAs
• Obligated to perform monthly patches on various servers (WSUS) to adhere to PCI compliance
• Served as an escalation point to resolve any external mail filtering issues incoming/outgoing via Proofpoint Spam Appliance
• Datacenter administration of all systems and servers. (AS/400, HP DL & BL series, Dell PowerEdge, HP MSA, HP EVA, Extreme, Juniper, Infoblox, A10 Load Balancers, etc.)
• Worked closely with various IT groups regarding system builds, troubleshooting and resolving production system issues
• CIFS share management utilizing NetApp 
• Acted as senior technical staff on the Network Operations team and provide coaching, troubleshooting, support and escalation practices

• 24x7 monitoring all information systems for both Wynn & Encore properties along with a colocation at Switch within the Network Operations Center
• Documenting all troubleshooting details within the Altiris ticketing system, internal Run Books & MS SharePoint 2007
• AD, Group Policy, Exchange & SQL Cluster Administration
• Assisting Desktop Support by opening/closing ports, assigning vlans on Extreme Switches
• Engaging with upper management & executives to resolve urgent issues.
• Partnering with multiple vendors and escalating various amounts of tasks to different departments within IT
• Backup administration (ADIC Scalar i6K, Quantum VTL, Symantec Netbackup 7)
• 2nd level escalation for Micros/Opera PMS, Epicor/NSB POS systems, IGT gaming suite
• Responsible for assigning RSA tokens for VPN users
• Granting application access based on HR employee requests via Oracle Peoplesoft
• Prioritizing critical issues & outages to resolve singular or multiple system downtimes efficiently

• Responsible for supporting the entire company's end users remotely using Microsoft RDP, Altiris Deployment Console/Carbon Copy and UltraVNC
• Installing extensive amounts of gaming and desktop applications (Patron, Table Touch, CCTG, Microsoft Office Suite, Opera, Connected Retailer, Meeting Matrix, HotSOS, Avaya CMS, Delphi, nVision etc.)
• Troubleshooting details within the Symantec Altiris ticketing system while prioritizing VIP ticket issues
• Radio Desktop Support for onsite physical computer problems
• Create tickets for Desktop Support special events
• Reset passwords and unlock domain users via Active Directory
• Correctly mapping NFS share drives for users
• Maintain a high FCR to ensure a minimal amount of tickets in the queue
• Partnering and escalating various amounts of tasks to different divisions within IT
• Configure and install the correct network printers based on user location
• Prioritizing critical issues and quickly resolving end user concerns and complaints, all while providing remarkable customer service

• Executing IT efficiency surrounding pleadings for litigation, documents for claims etc.
• Troubleshooting and working with the vendor dealing with primary software (Needles) used for cases and optimizing its use for business needs
• Analyzing business methods to overall come up with a more paperless solution
• Implemented time tracking software for new employees
• Digitizing important documents and correspondence and also ensuring files are backed up daily
• Repairing any technical obstacles and recommending any solutions that optimize workflow

• Providing clients with computer repair solutions by performing diagnostic tasks on their current system
• Utilized tools provided in the Geek Squad MRI software suite
• Run Memtest to test RAM failures
• Used Kaspersky Anti-virus to remove viruses
• Executed Norton Ghost for disk imaging
• Managing repair lists and turn time to ensure repairs are done quickly and correctly
• In charge of installations of hardware & software including reinstalling various operating systems (Windows XP, Windows 7, Windows 8) & configuring whole systems together
• Accountable for recommending new systems based on their current configuration and the needs of the client

I have had the pleasure of working with Erick for 5+ years. He has always shown a willingness to jump into any project with both feet and take ownership and work the project through to the end.

He has experience in high stress situations that he always handles with a smile on his face, and finds ways to make the situation more tolerable.

He became one of my main go to guys for VMware. One of the things that I admire most about Erick is his desire to always better himself and learn new things, always expanding his knowledge.

Any organization would benefit from having Erick on their team.